• Cancellation and Non-Entry:

We understand that there are times when you might need to cancel or reschedule your cleaning appointment. We ask that you give us 48 hours cancellation notice. If we arrive at a scheduled appointment time and are unable to gain access to your home or business you will be responsible for paying 50% of the cleaning fee.

• Supplies:

Mop-Ups will provide all necessary cleaning supplies and equipment. If you have any special requests or special products please let us know.

• Payment:

Payment is due on the day the cleaning is performed.

• Entrance:

If you are not going to be home or at the office Mop-Ups Cleaning Service will need to be provided with a key or given access to a key so we may enter the premises.

• Clutter:

Please pick up all areas to be cleaned. If a team encounters an area that is not accessible, we will assume you would like us to skip that area.

• Children and Pets:

For safety reasons we ask that your children and pets be supervised while our team and equipment are present in your home.